Hotel Front Desk Clerk Needed In Banff Boutique Inn

Hotel Front Desk Clerk Needed In Banff Boutique Inn

Business Equipment and Computer Applications

• Word processing software
• Internet
• Central reservation system (CRS)
• Computerized bookkeeping system

Work Setting

• Hotel, motel, resort

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Investigate and resolve complaints and claims
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake-up calls
• Provide customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods

Work Location Information

• Staff accommodation available

Personal Suitability

• Initiative
• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Dependability
• Judgement
• Reliability
• Organized
• Outgoing

Other benefits

• On-site housing options
• Free parking available
• Learning/training paid by employer
• Team building opportunities

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Are you willing to relocate for this position?
• Are you currently a student?
• What is the highest level of study you have completed?
• Do you have previous experience in this field of employment?
• Are you available for the advertised start date?